Route by message type: text, audio, image, video and file

Sometimes the format of a message matters as much as its content. A Message Type condition can route text, audio, images, videos and files separately.

What you will learn

Handle multimedia input without mixing the branches.

Names in the dashboard

• Condition / Filter
• Message type: text
• Message type: audio
• Message type: image
• Message type: video
• Message type: file

Before you start

• Decide which message types really require a different path.
• Prepare guidance for unsupported types.
• If AI will analyze media, ensure the relevant capability is enabled.

Steps

1 — Add Condition / Filter

Select Message Type as the condition criterion.

2 — Build the text branch

Route text to text analysis or a normal response.

3 — Separate audio

Route voice messages to the appropriate audio or AI processing path.

4 — Separate image, video and file

Give every supported type a defined destination. Explain clearly when a type is unsupported.

5 — Include a default path

Unknown inputs should reach a safe response.

6 — Test all five input types

Send at least one text, audio, image, video and file example and check each destination.

Useful tips

• Create only the branches you need.
• Detect the type before analyzing its contents.
• A default route prevents users from getting stuck.

Troubleshooting

• If all messages enter one branch, check the Message Type criterion.
• If media arrives but is not processed, check support for that media type.

Create a Message Type condition →