How can I find answers faster in the Help Center?

The Help Center searches titles, descriptions and article text. A short, precise phrase usually works better than a long sentence.

What you will learn

Find relevant articles quickly and know what details to keep when diagnosing an error.

Before you start

• Know which dashboard section you are using.
• Keep the important part of an error message.
• Decide whether you need instructions or troubleshooting.

Steps

1 — Start with the feature name

Try “Smart Direct”, “Content Planner”, “Communication Center” or “Smart Studio”.

2 — Add the action

For example “comment to DM”, “video upload”, “follow condition” or “publish now”.

3 — Search the main error phrase

Use the essential word or concept instead of a long error dump.

4 — Use a category

Narrow many results to the relevant category.

5 — Use the article’s contents list

Jump directly to the section or step you need.

6 — Follow the dashboard link

Direct links in guides take you to the related dashboard section.

Useful tips

• Short searches work better than very long questions.
• Use the feature names shown in your selected dashboard language.
• Keep the error time, account and affected step.

Troubleshooting

• If there are no results, shorten the phrase.
• For similar results, first choose the article in the category matching your current dashboard section.

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